Page 5

iSellmobile_MARCH 2016

www.isellmobile.co.uk 5 WEEK 3 MYSTERY SHOPS Agnieszka Mazanowska Three Wimbledon, London Meet and Greet: 100 % Understanding the customer`s needs: 100.0 % Recommending / product knowledge: 84.2 % Fond farewell: 100.0 % Overall personality rating: 100.0 % Evaluation Total: 93.6 % Mystery Shopper’s review: “I found Agnieszka to be very friendly, thorough and professional throughout my store visit. She asked me various relevant questions on my phone use to build rapport and establish what I was looking for. She made good tariff recommendations and also suggested two suitable handsets, which I felt were both suggested with sincerity. I did not feel under any pressure during the sale and found the overall experience to be a very friendly one.” Dene Clement O2 Bangor Meet and Greet: 66.7 % Understanding the customer`s needs: 100.0 % Recommending / product knowledge: 100.0 % Fond farewell: 80.0 % Overall personality rating: 100.0 % Evaluation Total: 91.5 % Mystery Shopper’s review: “Dene greeted me with a smile and eye contact before sitting me down to discuss my needs further. I was asked how much I wanted to spend and received some tariff information to consider. His demeanor was good and he spoke clearly with a nice tone of voice. Dene had a preference for Android and expertly explained the benefits of his suggested devices. If I had been a customer I would have been persuaded to purchase the suggested handset.“ Elliott Philpot EE Greenhithe Meet and Greet: 66.7 % Understanding the customer`s needs: 100.0 % Recommending / product knowledge: 78.9 % Fond farewell: 100.0 % Overall personality rating: 60.0 % Evaluation Total: 83.0 % Mystery Shopper’s review: “It was very busy when I arrived in this store but once available Elliot had no hesitation in helping me. After explaining the details, he suggested a contract would be better than PayG, as it’s cheaper. Elliot made a clear and suitable suggestion but there was no demonstration. However, Elliott did put me at ease and I fully appreciated his honest approach. I also felt he was friendly and polite throughout the visit..” Save a Salesperson Save a Salesperson Save a Salesperson


iSellmobile_MARCH 2016
To see the actual publication please follow the link above