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iSellmobile_MARCH 2016

4 SHOP IDOL – THE MYSTERY SHOPS See the videos and vote for your favourite! www.isellmobile.co.uk/shopidol The opening stage of Shop Idol 2016 is over, and we’re on to the Mystery Shops! Each week five competitors will have their Mystery Shop results, reviews and video highlights posted online with the two highest scorers making it through to the next stage. For the remaining three, iSellMobile members can vote on who they think deserves to go through. Divine Kambamba Carphone Warehouse Oxford Street, London Meet and Greet: 100.0 % Understanding the customer`s needs: 100.0 % Recommending / product knowledge: 100.0 % Fond farewell: 100.0 % Overall personality rating: 100.0 % Evaluation Total 100.0 % Mystery Shopper’s review: “The consultant greeted me and asked how she could help before enquiring as to my needs and requirements in a logical, friendly and concise manner. Divine went through the suggested phones thoroughly, demonstrating the handsets and showing strong product knowledge in highlighting the features and benefits. The consultant gave me a friendly farewell and welcomed my return. If this had been a real enquiry I definitely would have bought the device.” Through to next round Michael Andrew Stothers,Vodafone Belfast Meet and Greet: 83.3 % Understanding the customer`s needs: 100.0 % Recommending / product knowledge: 100.0 % Fond farewell: 100.0 % Overall personality rating: 100.0 % Evaluation Total: 97.9 % Mystery Shopper’s review: “Andrew was very friendly from the outset and smiled throughout the visit. He was upbeat and clearly enjoyed working for Vodafone. He recommended a range of Android phones as he felt they were better for me and within this variety he showed me the positives and negatives of the latest Samsung, Sony and Vodafone models before agreeing on an option together. I enjoyed this visit and would highly recommend Andy to friends and family.” www.isellmobile.co.uk


iSellmobile_MARCH 2016
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