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iSellmobile_MARCH 2016

2 www.isellmobile.co.uk Noble House Media 4 Bloomsbury Square, London WC1A 2RP Editor: Jack Courtez 07592880864 jack.courtez@nhmedia.co.uk Group Editor: Christian Azolan 02074403878 cazolan@nhmedia.co.uk Contributor: Zak Garner-Purkis Portfolio Sales Manager: Mark Fermor 07896727762 mark.fermor@nhmedia.co.uk Design: Marian Hutchinson Publisher/Managing Director: Debra Doran WINNERS Note from the editor We’re now in the third week of our Shop Idol competition (possibly fourth depending on how long this mag has been hanging around your staff room), which means I’ve watched around 10 hours of Mystery Shop footage in the last few weeks. Aside from the being able to recognise any retailer’s store from any angle in under a second, I’ve also seen just how hard it is for both customers and staff when the store is rammed. This marathon shop watch coincided with British Retail Consortium’s predictions that staff numbers are to slightly decrease in the coming years even as mobile phone use increases (albeit slowly), so it’s likely retail stores are going to have to do more with less if they wish to retain market share, how? There’s a couple of ideas on page 8. Jack Courtez editorial@isellmobile.co.uk All material in this publication is covered by copyright. No part of this publication may be reproduced or transmitted in any form – electronic, mechanical, photocopying or otherwise – in whole or in part without written permission of the publisher. ©2016 Noble House Media Ltd. While considerable care has been taken in the production of this issue, no responsibility can be accepted for any errors or omissions. No responsibility can be accepted for unsolicited manuscripts, photographs, artwork, or equiptment. All correspondence is assumed to be intended for publication unless clearly stated otherwise. £10 Starbucks voucher winners COFFEE BREAK COMPETITION Digital Product of the Year Winner: Vodafone Selfridges Manchester Nominated by: Lauren Kennedy (pictured) “My team are AMAZING. We are currently on top form with being in such a highly rated department store and we always strive to do the very best in all we do. Also most of us live nowhere near Trafford so those bus journeys are a killer... and I know a burnt caramel latte with two sugars would go down a treat in that scenario! I would also like to win purely so I can just say thank you to Mark, Cy, Jamie, Molly and Brett (my team members) I have only been in this shop for two months, and I have never felt so welcomed and part of a group the way I do here, they took me in from the minute I got to Selfridges, and if I ever need anything from them I know I can count on them! “ Winner: O2 Banbury (pictured) Nominated by: Emily Adams “I’m the assistant manager at o2 in Banbury and I think my colleagues and I need a little coffee boost because our customer interaction is on point and we are always greeting our customers with a happy smiley welcome and this does sometimes require caffeine!” Winner: Vodafone Carlisle Nominated by: Hannah Alderson (pictured) “Some of our customers had a bad start to the year with the Cumbria floods so we donated food and toiletries to the rescue centres for those who lost everything to help our customers get back on their feet. So a nice coffee treat would be lovely!“ STARBUCKS VOUCHER GIVEAWAY iSellMobile knows that some days you just need a boost of caffeine to stay on your toes! We’ve got five £10 Starbucks vouchers to give away so you can keep yourself and a few colleagues in the game on those days when you really need it. To win, email editorial@isellmobile.co.uk and tell us who in your store most deserves a coffee break and why. The best five answers win!


iSellmobile_MARCH 2016
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