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iSellmobile_MARCH 2016

YOUR SALES AGONY UNCLE Our retail agony uncle soothes your woes with “outside the box” advice. The rules: if your colleague gets all six correct, you have to buy them lunch. If they get less than five correct, lunch is on them. Game on! 16 KNOW YOUR CUSTOMER Got a problem? send it to Dudley: deardudley@isellmobile.co.uk www.isellmobile.co.uk 1. Which of these is a measurement of screen brightness? Nits Lice Alrs 2. The LG G5 turns your uses your photos to make a border for the same photo. What is the feature called? Border Builder Pop-Out Picture Pop-N’-Lock 3. How many contacts can you display using the edge functionality on the Samsung S7 edge? Five Eight Ten 4. What does Apple call the front facing camera on the iPhone 6s? Face Time Head Shot Mug Clocker 5. What is the name of the cameras in Lumia devices? Real View Pure View Best View 6. The Moto X Force boasts the world’s first Shatterproof display, but what is it called? ShockShield ShockBlock ShatterShield Steph from Lincoln says: “Dudley, I received a really bad NPS score from a customer, even though I did everything possible to help them. How can I prevent this?” Dudley says: “Sorry to hear this Steph, there’s always going to be the rare customer whether through unrealistic expectations or factors beyond your control, won’t have a positive experience despite all your best efforts. Luckily this is normally outweighed by all the positive scores. One way of reducing these negatives however is to ask every customer if there’s anything else you can help them with at the end of each visit (if you’re not doing this already). Adam from Barnes says: “Hi Dudley, I’ve been busy recently recruiting new staff, but I’m having trouble working out whether they would be a good fit. Can you suggest some interview techniques for me to use?” Dudley says: “Hello Adam, the first thing to consider is where to advertise the vacancy, many go with traditional methods such as social media and job sites, but there’s definitely something to be said for a more original approach such as hiring a blimp or scrawling the store number inside public toilets. Once at the interview stage, consider using phone sales role-play and sixty second pitches to test their sales and personal qualities under pressure. answers: a, b, c, a, a, c


iSellmobile_MARCH 2016
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